Privacy Policy

Aurexio ("we", "us", or "our") operates https://theaurexio.com/aurexio (the "Service"), an online studio for designing and purchasing digital and print-ready virtual cards. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Information you provide

• Account data — name, email address, and password when you create an account.
• Order & billing data — name, email, phone (optional), and order details when you purchase a design.
• Design content — text, images, and layouts you create in the editor, stored so we can generate and deliver your files.
• Communications — messages you send through our contact form or by email.

Information collected automatically

• Usage data — pages visited, features used, and basic device/browser information.
• Cookies — session cookies required for sign-in, cart, and checkout to function. We do not use third-party advertising cookies.

2. Payment information

We never store your full card number. Payments are processed by PCI-DSS compliant payment providers (such as Stripe, PayPal, Airwallex, and Tazapay). Your payment details are transmitted directly to the payment provider over an encrypted connection. We only receive a payment reference, the amount, and payment status.

3. How we use your information

• To provide the Service: rendering your designs, processing orders, and delivering files by email.
• To send transactional emails such as order confirmations and receipts.
• To respond to support requests.
• To send our newsletter — only if you explicitly subscribed; you can unsubscribe at any time.
• To prevent fraud and abuse and to comply with legal obligations.

4. Sharing of information

We do not sell your personal data. We share data only with service providers needed to run the Service: payment processors (to process your payment), email delivery providers (to deliver your files and receipts), and hosting infrastructure. Each provider only receives the minimum data required.

5. Data retention

Order records are retained for as long as required for accounting and tax purposes. You can request deletion of your account and associated design data at any time by contacting us at support@theaurexio.com.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email us at support@theaurexio.com. We respond to all requests within 30 days.

7. Security

All traffic to the Service is encrypted with TLS. Passwords are hashed using industry-standard algorithms. Access to production systems is restricted and logged.

8. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with an updated "Last updated" date.

10. Contact

Questions about this policy? Contact us at support@theaurexio.com.